No, I wasn't getting picked up at a bar. I was going undercover as a mystery shopper to test the Singapore Service Star (SSS) initiative, a scheme developed by the Singapore Tourism Board, aimed at improving the quality of service in Singapore. For the world-class city that Singapore bills itself as, service here is like opening a box of chocolates -- you never know what you're going to get, and often the result is a rude surprise.read more
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